Director of Property Management | Boulder Housing Partners

Company Overview

Founded in 1966, Boulder Housing Partners (BHP) is known for creative and award-winning approaches. BHP’s goal is to make living in Boulder possible and affordable, regardless of income. We are committed to fostering a healthy sense of community in every property we develop. We are an inclusive organization that operates creatively, decisively, and effectively, with strong and consistent values and an understanding that housing is as much about people as it is about place. We build, own and manage 33% of the total inventory of affordable housing in Boulder, making a strong contribution to City Council’s goal that 10% of all housing is permanently affordable.

Our commitment to the organizational stewardship of assets involves fostering a caring and supportive work environment for our most valuable asset – our employees. We realize that our mission can only be realized with a team of dedicated and passionate people. BHP provides professional development opportunities as well as a generous benefits package that includes medical, dental, vision, life insurance, paid holidays and personal days, as well as retirement benefits. Our culture promotes work-life balance and opportunities to engage in healthy lifestyle activities.

Job Description

Under general supervision of the Director of Operations, this position directs and supervises the Property Management Team. The Property Management Team manages 1,350 housing units. Housing programs include Low Income Housing Tax Credit; Project Based Vouchers; Project Based Contract; Public Housing; HOME; City of Boulder Affordable and Market Rate. The Director of Property Management supports the implementation of BHP’s strategic plan with special attention to operational objectives. This position will ensure the department operates effectively with strong and consistent values and an understanding that housing is as much about people as it is about place. Specific areas of responsibility include ensuring maximum occupancy, program compliance, resident relations, fiscal management of assets, collaboration with Maintenance and Resident Services Teams, and providing superior customer service. The Director of Property Management oversees the work of the entire property management staff (approx. 20 FTE) and is responsible for the department’s work quality and adherence to established policies and procedures including all rules, regulations and laws that govern the property. This position will identify opportunities for improving service delivery methods and procedures and works with appropriate personnel to design and implement the improvements. Necessary experience and skills include: minimum of five years supervisory experience; ten years of multi-family property management experience; strong knowledge of landlord/tenant laws and affordable housing programs such as LIHTC and HUD programs.


• Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust

to working in different situations and with people who have different styles.

• Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve

problems with peers easily, gains trust and support of peers, encourages collaboration, can be candid with


• Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act

without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before

moving on, can comfortably handle risk and uncertainty.

• Self-Knowledge – is personally committed to and actively works to continuously improve him/herself,

understands that different situations and levels may call for different skills and approaches, works to deploy

strengths, works on compensating for weakness and limits.


1. Direct and supervise the work of the property management staff and ensures work quality and adherence to

established policies and procedures and performs the more technical and complex tasks relative to the fiscal

management of assets, occupancy, resident relations and collaboration with Maintenance and Resident

Services Teams.

2. Lead the development and implementation of goals, objectives, policies and priorities for the property

management group; identify resource needs; recommend and implement policies and procedures.

3. Participate in the development and implementation of goals, objectives, policies and priorities for the

Integrated Services Team; collaborate with Maintenance and Resident Services Teams to plan, organize,

monitor and implement programs supporting residents and physical assets; identify opportunities for

improving service delivery methods and procedures; review with appropriate cross departmental staff;

implement improvements.

4. Directly lead and oversee the selection, motivation and evaluation of property management personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and

termination procedures.

5. Provide direction and quality supervision for Regional Property Managers and other assigned staff; meet with

staff to identify and resolve problems; assign work activities and projects; monitor workflow; review and

evaluate work products, methods and procedures; ensure consistency of communication, implementation of

policies and procedures, and data tracking.

6. Coordinate the development and administration of assigned program budgets; forecast additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures.

7. Coordinate with the Compliance Team to implement new or revised regulations affecting BHP housing

operations; interpret and answer questions regarding established policies, procedures and regulations.

8. Ensure quality control housing inspections are being completed to be in compliance with BHP policies and

federal regulations.

9. Accountable for the implementation of transfers, evictions, reasonable accommodation requests, medical

requests and complaints; process and evaluate requests and implement decisions. With Legal Counsel, oversee

the investigation and recommendation evictions and make the final determination.

10. Provide continuous availability and support for resident emergency maintenance needs; troubleshoot

emergency situations as necessary with Regional Property Managers, the Maintenance and Resident Services

Teams; ensure documentation and follow up with service needs.

11. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of assisted public housing programs. Track market information regarding rents, vacancy, and special needs


12. Perform related duties and responsibilities, as required.


1. Necessary Skills

• Proven leadership and supervisory skills necessary to direct all aspects of property management operations

for an affordable housing program with 1,300+ multi-family units.

• Ability to work independently and to assume responsibility for completion of complex workload without

close supervision.

• Demonstrated time management and organizational skills.

• Delegation skills to be able to meet the operational goals of the department and develop technical and

leadership skills in staff.

• Ability to create, monitor, and interpret property budgets and prepare clear and concise financial and

administrative reports for anticipating budget variances as well as high and low impact trends.

• Ability to interpret, explain and apply federal and mandated rules, regulations, policies and procedures.

• Proven ability to successfully work with auditors.

• Interpersonal skills necessary to resolve staff and resident issues.

• Project management skills in order to complete large and small scale projects within the Property

Management Team and across other functional areas of BHP.

• Ability to develop, review and approve maintenance standards.

• Written and oral communication skills necessary to effectively respond to requests and inquiries from BHP

residents and the general public

• Strong customer service skills.

• Strong computer skills including Office 365 and property management software.

2. Knowledge of:

• Operations, services and activities of comprehensive housing site management including market rate,

HUD programs, tax-credit and all mandated rules, laws, regulations, policies and procedures.

• Principles in creating and supporting work group/ teams.

• Principles and processes for building community.

• Principles and practices of supervision, training and performance evaluation.

• Property management software — preferably YARDI and FileVision.

• Economic and social issues that impact low-income residents.

• Community resources available to low income residents.

• Techniques used in working with the mentally, physically, socially and economically disadvantaged.

• Modern office procedures, methods and equipment including computers and supporting word processing

and spreadsheet applications.

• Methods and techniques of managing buildings, facilities and grounds.

• Methods and techniques of resolving resident issues.

• Principles and practices of handling resident contract obligations.


(1) TITLE OF IMMEDIATE SUPERVISOR: Director of Operations


• Regional Property Manager; Property Operations Planner

What It’s Like to Work With Us

If your goal is to help build diverse and inclusive communities by providing homes, creating community and changing lives, consider joining us at BHP. We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:

  • Medical, dental, vision health plans
  • Retirement benefits that includes PERA defined benefit plan plus 401k and 457 plans
  • Paid life insurance
  • Employee wellness program
  • Long term disability
  • 11 paid holidays per year plus vacation and sick leave
  • Excellent work-life programs, such as flexible schedules, training opportunities, and more

Full Job Source

July 25th, 2018 by