Director of Property Operations | Housing Catalyst
Founded in 1971, Housing Catalyst is an innovative leader in the affordable housing industry. We are a nonprofit company that holds itself to high standards in all that we do. With over 1,000 multifamily and single family homes in our portfolio, we are the largest affordable housing developer and property management company in Northern Colorado. In addition to our affordable housing portfolio, we also administer over 1,200 federal housing choice vouchers that provide rental assistance to people with low incomes; own and operate supportive housing communities; and provide resident support services.
Our work can only succeed with a strong team of people who are passionate about affordable housing and its positive impact on lives and communities. Our organization cares deeply about the people we serve, and we care about our employees who work hard to support them. As such, we are committed to our employees’ professional development as well as their health and wellness. We have an active wellness committee that encourages work-life balance, mindfulness, and healthy lifestyles with numerous activities throughout year. And, we have an excellent benefit package that includes medical, dental and life insurance, paid holidays and personal time off, as well as retirement benefits.
ABOUT FORT COLLINS
Nestled at the base of the Rocky Mountains in northern Colorado, Fort Collins is a vibrant community brimming with local restaurants, live music, diverse arts and year-round cultural events. Fort Collins enjoys 300 days of sunshine and is a mecca for outdoor enthusiasts who enjoy its extensive network of hiking and biking trails, preserved open spaces, and clear water rivers. Home to Colorado State University and an outstanding public school system, Fort Collins provides the convenience of a small town with the amenities of a larger city.
The Director of Property Operations provides visionary strategic leadership in the planning and operation of service-enriched housing in Housing Catalyst’s portfolio of diverse properties. The Director serves as a key advisor in developing a business plan to ensure the successful financial and operational health of Housing Catalyst’s properties. While always striving for excellent customer service and a quality living environment for all residents, the Director maintains the portfolio’s compliance with all regulatory requirements. Additionally, the Director provides leadership for property management and maintenance staff.
- Collects and utilizes operational data/metrics to ensure positive financial and operational performance of the organization’s property portfolio.
- Tracks performance and positioning of all assets. Monitors project finances for conformity to budget.
- Translates physical needs assessments into meaningful, actionable data and long-term asset management plans.
- Assesses risk and prioritizes resources according to mutual decisions with key staff.
- Oversees the preparation, review and management of various financial reports including, the annual operating and capital budgets, monthly budget variance analyses, and other key performance indicators.
- Develops a methodology to recalculate and validate program outcomes and provides recommendations for improvements related to residents’ housing stability.
- Works with senior staff to evaluate program effectiveness and update the business plan and strategies as necessary.
- Ensures a strong collaborative partnership with Resident Services leadership.
- Creates and presents Property Operations vision, goals, and financial analysis to various audiences.
- Serves as a member of the Housing Catalyst Real Estate Development Team, participating in:
– Project feasibility analysis
– Project design and development
– Preparation of operating budget projections
– Transition of properties from construction completion to property operations
- Participates at an executive and leadership level with the CEO, Chief Financial Officer, Director of Real Estate Development and Director of Program Development to coordinate activities of the organization.
- Provides leadership to property management staff, maintenance staff, and support staff.
- Responsible for the day-to-day administration of property operations/maintenance, staff, and fiscal affairs to ensure efficient and reliable operation.
- Responds to elevated resident concerns and complaints regarding eligibility, rent, maintenance or repair issues to maintain resident relations and high standards of service.
- Develops and coordinates the implementation of the marketing program for each property in portfolio. Ensures admittance requirements, applications, lease forms and resident policies are in compliance with applicable local, state and federal laws and regulations including CDBG/HOME, Housing Choice Voucher Program, LIHTC, and Housing Catalyst and Villages Ltd. policies.
- Oversees and recommends process improvements for the LIHTC and other compliance processes to ensure accurate and timely reporting to external stakeholders.
- Meets regularly with the CEO to communicate information and coordinate operational efforts.
- Assists the CEO or other senior staff with special projects, administrative tasks, and other non-property management related work.
- Other duties as assigned.
KNOWLEDGE, SKILLS, COMPETENCIES AND EXPERIENCE
- Interpersonal Skills– Able to work with a wide array of people who may have different styles.
- Peer Relationships– Strives to find common ground and solve problems for the good of all, solves problems with peers with minimal disruption, acts as a cooperative team player, easily gains trust and support of peers, encourages collaboration, and is candid with peers.
- Dealing with Ambiguity– Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty.
- Self-Knowledge– Commits to continuously improving him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.
- Supervisory Skills – Necessary skills include a minimum of five years supervisory experience and ten years of multi-family property management experience, and a working knowledge of landlord/tenant laws and computerized property management experience.
- Leadership Skills – Proven leadership skills necessary to direct all aspects of property management operations for an affordable housing program.
- Procedures and Regulations Knowledge – Ability to interpret, explain and apply federal and mandated rules, regulations, policies and procedures.
- Property Standards Knowledge – Knowledge of and ability to conduct, teach and train others how to perform housing quality and maintenance inspections and ability to develop, review and approve maintenance and capital needs standards.
- Communication Skills – Communications skills necessary to explain Housing Catalyst program goals and objectives to individuals, stakeholders, community groups and local businesses. Written and oral communication skills necessary to effectively respond to requests and inquiries from Housing Catalyst residents and the general public.
- Solid knowledge of comprehensive asset management and housing program regulations and compliance including knowledge of the following programs: Tax Credits, HOME/CDBG, Bond Financing, Public Housing, Section 8 Housing Choice Voucher, Section 8 New Construction and Section 8 Moderate Rehabilitation.
- Solid demonstrated knowledge of complex private and public debt financing and equity for typical affordable housing development projects.
- Understanding of economic and social issues that impact low-income residents.
- Knowledge of techniques used in working with people with physical or mental disabilities, people in crisis, and people of diverse backgrounds and experience.
- Solid computer skills including standard office software (Microsoft Excel, Word, and PowerPoint) and property management software, preferably YARDI.
- Internal – Contact in person, by phone or by email with Chief Executive Officer, Chief Financial Officer, development staff, property managers, maintenance staff, departments heads, and leadership team to exchange information and answer questions.
- External – Contact in person, by phone or by email with residents, vendors, citizens, outside agencies, City of Fort Collins staff and attorneys to provide information, discuss issues, and obtain services.
Direct supervision of Regional Property Managers, Maintenance Supervisor and Administrative Support staff. Responsible for assigning and scheduling work and training to meet the defined work plans and objectives. Makes recommendations to CEO on appraising performance, promotions/transfers, salary actions, disciplinary discussions, and terminations.
Works in a normal office environment working with standard office equipment (such as phone, fax, and personal computer). Light physical activity required by handling objects up to twenty (20) pounds occasionally and/or up to ten (10) pounds frequently.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Full Job Source