Property Manager | LUCHA

Role and Responsibilities


  1. Demonstrate ability to understand financial goals, operate asset in owner’s best interest in accordance with policies & Procedures Manual.
  2. Ensure accurate records of all property’s transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
  3. Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
  4. Generate necessary legal action, documents and process in accordance with State and City, and LUCHA’s guidelines. The collection goal each month is 97%.
  5. Coordinates effort to ensure LUCHA consistently receives rental subsidy payments, annual rent and rent subsidy increases, and renewals of specific governmental rental subsidy contracts


  1. Lead staff for the rent up of new building (Tierra Linda in Chicago). Work with the Director of Building Development and other staff to assure that the rent up is completed within projections.
  2. Utilize marketing strategies to secure prospective residents. Confirm that leasing staff techniques are effective in obtaining qualified occupancy.
  3. Coordinates preparation and inspection of unit vacancies for leasing with minimal time for turn-over.
  4. Maintain waiting list in conjunction with partner agencies; goal of 96% occupancy annually by effectively interviewing applicants to determine eligibility and suitability. Monitor unit turn-overs to minimize vacancies.
  5. Complete leases, tenant occupancy agreements, tenant-related subsidy documents, and monthly vouchers.
  6. Responds to inquiries about properties and vacancies and conducts tours of the housing development(s).
  7. Effectively market the properties to ensure compliance and a positive community image.


  1. Prepare and/or implement procedures and systems within LUCHA’s guidelines to ensure orderly, efficient workflow.
  2. Confirm all leases and corresponding paperwork are completed accurately and on a timely basis.
  3. Monitors the completion of new move-in files, lease renewals and annual income recertification, including issuing pre-approvals of income/asset, in accordance with government and lender requirements.
  4. Ensure current resident files are properly maintained according to U. S. Department of Housing and Urban Development (HUD); IRS Low Income Housing Tax Credit requirements with respect to confidentiality and security. This includes both hard copy tenant record files, as well as computerized tenant records. Assure that all records are kept in an audit ready condition.
  5. Prepare and deliver compliance assessment reports as requested.
  6. Stay abreast of current federal, state, and local affordable housing regulations and best practices.
  7. Implement and enforce established policies and procedures for monitoring compliance with Section 42, Fair Housing, state and requirements.
  8. Assist in ensuring proper response and handling of all community emergencies with staff, residents, buildings, etc. within LUCHA’s guidelines to minimize liabilities (i.e., criminal activity, employee/resident injuries, fires, floods, freezes, etc.).
  9. Work with Asset Manager to develop action plans for non-compliant properties.

Resident Retention

  1. Deal with residents’ concerns and requests on timely basis to ensure resident satisfaction with management.
  2. Ensure distribution issued notices (i.e., bad weather, emergency, etc.).
  3. Consistently implement policies of the properties.

Personnel Management

  1. Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
  2. Plan staff schedules and assignments.
  3. Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate the situation to supervisor, Human Resources and the Executive Director.
  4. Ensure all administrative processes involving personnel are handled in a timely basis (i.e., performance evaluations, salary reviews, time sheets change of status forms, etc.).


  1. Assists maintenance by making periodic inspections of the development; review maintenance reports and spot check work; encourage resident input on maintenance needs and improvements; and investigates complaints on maintenance work.
  2. Assure quality and quantity of market ready apartments.
  3. Learn and ensure compliance with all company, local, state and federal safety rules.

Qualifications and Education Requirements

  1. College degree preferred.
  2. Position requires a minimum of 4 years as a Leasing Consultant and/or Assistant Manager; will consider supervisory experience in a customer service related business with appropriate certification(s).
  3. A minimum of four years of successful experience in the area of low income tax credit and affordable rental property management.
  4. Low Income Housing Tax Credit and Housing Occupancy Specialist or similar certification is required (if not, will be required/in 120 days of hire).
  5. Tax Credit Professional designation required and/or BOS designation (if not held, will be required/in 120 days of hire).
  6. Computer literate, specifically MS Word, Excel and Outlook for Windows; YARDI or Real Page experience a plus.
  7. Ability to work well with others and manage/motivate staff.
  8. Strong problem solving and quantitative skills.
  9. Ability to work with people from diverse social, cultural and economic backgrounds.
  10. Ability to communicate effectively, both orally and in writing.
  11. Bilingual English/Spanish required.
  12. Conscientious and detail oriented.
  13. Ability to work effectively in a team environment.
  14. Ability to represent the Company in a positive and professional manner at all times.
  15. Must demonstrate integrity and commitment to the organization’s mission and values.
  16. Must have transportation and a valid Driver’s License.

*As a good condition of employment, you must keep active and in good standing at all times an Illinois Leasing Agent license or Real Estate Broker’s License, and you must renew the license in a timely manner. If you are not licensed at time of hire, you must immediately apply for a 120-day Leasing Agent Permit. You will have (90) calendar days from your start day with the company (your first day at work) to obtain your Leasing Agent License. If you are licensed at time of hire you must immediately apply for a 45 sponsor card and designate LUCHA as your Sponsoring Broker. Failure to obtain and/or maintain your Leasing Agent License or Broker’s License or to transfer your existing license to LUCHA will result in disciplinary action, up to, and including, termination of employment.

Scope of Responsibility:

Assist in all aspects of the administrative, financial, capital and operations of LUCHA’s properties. Significant impact on the Property Management Department. Regularly interacts with LUCHA team.

Physical Requirements

There is frequent need to stand, stoop, walk, lift heavy objects (up to 10 pounds) and perform other similar actions during the course of the workday. Accommodations may be made for individuals with disabilities who otherwise meet the position qualifications and requirements.

LUCHA is 501(c)(3) nonprofit corporation and an equal opportunity employer. To learn more about LUCHA, please visit

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July 17th, 2017 by