·Deliver culturally inclusive support service programs for tenants.
·Provide supervision to on and off-site Social Work Staff.
·Hire, orient and train new supervisees.
·Manage a caseload of individuals.
·Assertively and regularly outreach to all assigned tenants, including home visits.
·Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.
·Complete comprehensive Intakes and Needs Assessments with assigned tenants.
·In partnership with each assigned tenant, establish an Individualized/Family Oriented Service Plans that outline tenant/family driven goals.
·Provide assigned tenants with trauma informed case-management and supportive counseling.
·Provide housing stabilization, retention and eviction prevention services.
·Provide Crisis Intervention and conflict resolution
·Provide tenants with family focused information and referrals to off-site service providers in the community
·Provide referrals and linkages to off-site Out of School Time programs
·Provide supportive counseling, and case management services to ensure the successful transition of clients and their families to community based resources
·Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care
·Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, Family large and small group social events, holiday celebrations, skill building workshops, and informational workshops.
·Interdepartmental collaboration with Property Management regarding housing retention and eviction prevention
·Provide permitted follow-up information to Property Management staff as needed.
·Serve as liaison/advocate for tenants with Property Management and off-site service providers.
·Attend all weekly meetings with assigned Property Management staff.
·Attend all on-site Property Management facilitated Tenant Meetings.
·Attend monthly off-site community meetings as assigned.
·Attend all other regularly scheduled meetings
·Develop new resources and relationships with outside service providers.
·Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services
·Assist families with reunification & family sustainability
·Comply with all HIPAA and PHI policies and procedures
·Maintain accurate and up-to-date document of all tenant services using TNDC’s CIRCE electronic database
·Document and monitor tenant intakes and assessments using the SF City and County Clarity ONE System
·Participate in processing all intakes for targeted LOSP and S+C referrals through San Francisco’s Coordinated Entry System and in partnership with TNDC’s Property Management
·Carry and respond promptly to cell phone calls daily and provide 24-hour emergency response
·Other duties as assigned.