On Monday, I had the honor of attending “To Be a Leader” training with Royal Credit Union. We got to hear lots of amazing speakers from a variety of management positions. One takeaway for me was, “If everyone’s doing it, then no one is doing it”. It made me think about how taking accountability and designating roles is so important to limit confusion for team members. For example, if you don’t know answering the phone is part of your role so you aren’t doing it because you think your team members are, then your losing business. While this is a simple concept, it makes all the difference in creating a better work environment for everyone.