Today we had a resident come in who thought today was his move in date. His actual move in date isn’t until tomorrow and they still had to finish cleaning the carpets in the apartment. He was very upset and kept telling us we had the dates wrong but everything […]
Read MoreFrom the Field
Keep up with UW Stout coop education and internship experiences.
Heating Hot Water
It was an interesting day to say the least! One of our current residents, thought it would be okay to bring in a propane tank to their unit. They wanted their water to be hotter and this was their way of heating it up. We had to go up to […]
Read MoreNorth End – Art
The North End is known for its unique artwork. What is really cool about the six buildings here at the North End is that each one is named after photography terms such as chroma, aperture, vignette etc. To go along with each building are local pieces of artwork such as […]
Read MoreNorth End – Another Successful Denim Park Event
This was the North End’s fifth Denim Park Concert Series event for the summer. Many residents showed up as well as people walking down the street. A lot of the residents also brought their dogs with. It’s a nice enjoyable evening where residents can mingle and even network, eat some […]
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Move-Ins
I have had several move in’s this week and have spent much of the weeks getting ready for them. Before someone can move in I need to make sure their prorated rent is paid, have the tenant set up their electricity, set up their renters insurance and make sure all […]
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Troubleshooting
To trouble shoot our slight drop in occupancy we have started spending the little spare time we have in the vacant units sprucing them up. In this process we clean, put new air fresheners in the unit and make sure the temperature is just right for tours.
Read MoreOccupancy
This past week we have had to deal a lot with vacant units. Usually our occupancy sits right around 97%, but in the past few weeks that number has dropped and several units are coming available. We have been continuing to post ads and keep up with our marketing, but […]
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Unexpected Birthday Gift
Today was my birthday, and I did not tell anyone that it was my birthday. I made it to the end of the day, and one of the leasing agents remembered it. They left to get me some treats, but one that really caught me off guard was a resident […]
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New balloons!
Earlier this week someone decided to take out their anger on our balloons by the entrance and they slashed all of them. So today we put some new ones up!
Read MoreResident Life Cycle Workshop
We attended another training session on Thursday, where we learned how to apply many functions with Customer Relationship Management (CRM). We use it to contact prospects, communicate with residents, establish appointments, and create work orders. We also learned about screening guidelines and how to address the issues with prospects. They […]
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Leasing 101 Training
Today, we attended a training from 9 AM- 12 PM. We learned how to read different types of people, and how to utilize their personalities. We learned the importance of following up with prospects and what to say in the follow-ups. After I finished the training, I went back to […]
Read MoreI Finally Got My Mentor
Last week, I was assigned a mentor from the South region of the US within the Trinity company. Brandy my mentor, serves as the Vice President of the South region as well as overseas all student housing. Today, I got the opportunity to speak to Brandy via phone call. It […]
Read MoreAuditors are in town
This week we got word that the auditors are in town. Luckily they aren’t coming to our property but it still gets everyone on the edge of their seat when they hear about them coming. So far it sounds like every property that they have gone to has passed so […]
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Marketing Binder
Trinity requires all properties to comply with having a on hand library of binders to be stored in the leasing office. A few months ago, the old manager left and did not comply with these standards. Going forward, my manager had me create a marketing binder with all our competitor […]
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