As my internship goes on, I try to pay attention to the little things my community director does that may make a big difference. Residents notice these things and they will be much happier with their home when they feel comfortable with where they are living. The other day the community director and I were out walking the property and we noticed a lady getting her groceries out of her car. He offered to help her carry them into her apartment if she wanted. She thanked us for the offer, but said that was all she had and did not need help this time. This little gesture made a big difference though, and she has been even more pleasant with us lately than she was before. She really felt cared about and important to us, and it made her feel more comfortable and happier.
