Our residents have between the first and fifth of each month. On the sixth their rent is late no matter what excuse they give. At the end of the day on the sixth we give out late notices with a letter stating they have three days to pay the full amount due or vacate the premises. If they still do not pay they get sent to collections and the eviction process begins. We are not able to make any exceptions under any circumstance or we would have to for everyone in order to not go against fair housing laws.