Today I came into the office with 32 unread emails and numerous voicemails.  There were many phone calls throughout the morning as well as numerous residents walking in to ask questions.  How does one prioritize what they should do first when all residents what to be your first priority?  Here’s my quick list of how I prioritize.


  1. Is anything an emergency?
  2. Walk-ins hold priority over phone or emails
  3. Is there anyone that hasn’t been responded to in awhile?
  4. Will it make an impact if I respond in 10 minutes versus a few hours?

Overall there are no black and white rules in this business one must be very flexible and learn how to deal with prioritizing their time in the most effective manner while also making all resident and prospects feel important.

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