When It Rains, It Pours

We began the day on rough note with a resident that came in with an issue, and he got very mad with us over topics that we had no control over. He began swearing and yelling at our APM, who was handling it professionally. Our PM came out and told him to leave. We had multiple residents throughout the day to continue to come in and complain. I learned ways to properly calm and address the situation.

July 26th, 2018 by