It is difficult finding a balance between increasing rents at renewal time to continue to increase GPI, however when doing so you risk losing some residents.  We have a budgets amount for renewal increases throughout the course of the year.  It does not matter how much each renewal is as […]

Our residents have between the first and fifth of each month.  On the sixth their rent is late no matter what excuse they give. At the end of the day on the sixth we give out late notices with a letter stating they have three days to pay the full […]

Here are bits and pieces of what my day looked like yesterday 7/5.   Came into the office with 7 new voicemails and 44 unread emails. I moved in a new resident. We had Red Cross at our property for a blood drive. Our fire alarms went off from a […]

Yesterday I had a resident very frustrated with me when I told them that the maintenance team would not be able to attend to her non-emergency maintenance request until Tuesday, as they had the Holiday off.  Sometimes it is hard to remain polite with a resident when they do not […]

At the end of the day property management is all about the numbers.  It can be difficult at times to raise rent with a resident is looking to renew.  However, it is a necessity in order for the property to be successful.  The property I am working at now is […]

Today I came into the office with 32 unread emails and numerous voicemails.  There were many phone calls throughout the morning as well as numerous residents walking in to ask questions.  How does one prioritize what they should do first when all residents what to be your first priority?  Here’s […]

Today I encountered the difficulty of telling a resident that their service request was not considered an “emergency” therefore the on-call maintenance personal would not be called and their request would not be resolved until tomorrow.  As many can imagine, this is often not the answer a resident want to […]