To trouble shoot our slight drop in occupancy we have started spending the little spare time we have in the vacant units sprucing them up. In this process we clean, put new air fresheners in the unit and make sure the temperature is just right for tours.
Read MoreThis past week we have had to deal a lot with vacant units. Usually our occupancy sits right around 97%, but in the past few weeks that number has dropped and several units are coming available. We have been continuing to post ads and keep up with our marketing, but […]
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Today was my birthday, and I did not tell anyone that it was my birthday. I made it to the end of the day, and one of the leasing agents remembered it. They left to get me some treats, but one that really caught me off guard was a resident […]
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Earlier this week someone decided to take out their anger on our balloons by the entrance and they slashed all of them. So today we put some new ones up!
Read MoreWe attended another training session on Thursday, where we learned how to apply many functions with Customer Relationship Management (CRM). We use it to contact prospects, communicate with residents, establish appointments, and create work orders. We also learned about screening guidelines and how to address the issues with prospects. They […]
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Today, we attended a training from 9 AM- 12 PM. We learned how to read different types of people, and how to utilize their personalities. We learned the importance of following up with prospects and what to say in the follow-ups. After I finished the training, I went back to […]
Read MoreLast week, I was assigned a mentor from the South region of the US within the Trinity company. Brandy my mentor, serves as the Vice President of the South region as well as overseas all student housing. Today, I got the opportunity to speak to Brandy via phone call. It […]
Read MoreThis week we got word that the auditors are in town. Luckily they aren’t coming to our property but it still gets everyone on the edge of their seat when they hear about them coming. So far it sounds like every property that they have gone to has passed so […]
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Trinity requires all properties to comply with having a on hand library of binders to be stored in the leasing office. A few months ago, the old manager left and did not comply with these standards. Going forward, my manager had me create a marketing binder with all our competitor […]
Read MoreHaving so many different owners, means different pet requirements. So, we have to create a bunch of different pet agreements, along with a bunch of different leases. It can be very time consuming but it is super important!
Read MoreAs we keep managing new properties, we have been getting extremely busy. With only three of us in the office, it’s sometimes hard to keep up! It’s important to stay caught up because you want to be as helpful to the tenants as possible. Luckily, we had time this week […]
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We just received some new coffee cups for all of the employees! We also each got a t-shirt and pens. It’s nice to bring to work to get our name out to people who visit our office!
Read MoreAlthough it may not be the most fun part of the job, I have to learn how to do it. If people aren’t paying rent, we have to start filing for an eviction and they have to be served papers to make them aware of this. I was kind of […]
Read MoreWe had new appliances delivered this week for one of our rental properties. They all got brand new washers and dryers. All of the tenants were pretty excited, plus it made our rental look a lot nicer!
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