Today I did my first distance lease where I didnt meet with the tenant once, and rather did everything with them, explained the apartment, talked over the steps, explained everything via email and over phone. I was really nervous when the guy first came in, because I didnt even know […]
Read MoreAuthor: Tyhler Kohn Gallardo
Car break in
Today, we got two phone calls from tenants in the same building who told us about break ins that happened in their vehicles. The first vehicle had some very important things in their car, and the second one, nothing was really stolen. They called us about it trying to get […]
Read MoreHome break-in
Without going into too much detail, to we had the police crime scene and multiple cops on the complex because there had been an apartment that had broken into. I guess the person had stolen some items out of a tenants town home while they were out of town. But […]
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Car Parked in Handicap
Today we got a call from a man saying that they red mustang was back, at first i was a little confused as to what he was talking about until he explained to me that the mustang was parked in a handicap spot. I told him I would go and […]
Read MoreSkips
Today, we went to several different apartments after not hearing anything from them, 3 people said they would try to pay, which no matter how hard it was, we had to say sorry no exceptions, if you dont pay today you will be locked out and evicted. Then at the […]
Read MoreNotice
Today we called all the people who owed us money and had to tell them that they needed to pay before the 9th or evictions would be starting to take place. Many people said they were paying, set up a payment plan or just flat out didnt answer or get […]
Read MoreMove out Complaint
Today we had a lady call in multiple times, email us with pictures and make comments how a tenant was trying to move out of his apartment on the second floor. It was a very hot day in west Texas, so the guy had parked his truck in front of […]
Read MoreNo CD
For the past week, my community director went on vacation for the week, so it meant at the office we had an assistant director, 2 leasing consultants, an intern, and a full maintenance team. We constantly had people calling saying they wanted to speak to the manager or the boss, […]
Read MorePool
Since I have started here at High Plains (5 weeks ago), our pool has been opened maybe 5 days. It has been very difficult dealing with very unhappy tenants who want to enjoy the pool, but people who live here and people who just work off the streets have ruined […]
Read More1 month
I have been at High Plains apartments for exactly one month today. Since I have been there, I have learned how to: lease an apartment deal with annoyed and frustrated tenants how to deal with tenants who didn’t get the exact apartment they want how to deal with people who […]
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Dirty fridge
Today as we were getting a mini model ready, we did some last little clean ups around the apartment complex, but as we were checking the refrigerator, we noticed that it hasn’t been clean out yet. There was still food stuck on the fridge, food in the freezer. So it […]
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Pool
Since I have worked here, we haven’t had a working pool. The week before I started, some kids who didn’t live at the apartment complex broke the drain for the pool. It took two weeks for us to get the part for the pool, and then we had to replace […]
Read MoreAuditor
Today, we have our auditor is in to view our apartments, look at the affordable housing apartments, and view files. Having her here has been very stressful for everyone, but at the same time once we find out the results, we’ll know how well we’re doing. I started off this […]
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My Co-workers
Here at High Plains, we have a Community Director named Sarina, a assistant community director named Shenika, two leasing consultants- Mayra and Corina, as well as a maintenance team and a housekeeping team. Together all of us make up employees at High Plains apartments, which has 386 units, which include […]
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